Enterprise Rent-a-Car is no stranger to controversy. Last year, a Kansas City Star investigation revealed that the rental company had the side airbags removed from thousands of Chevrolet Impalas that it purchased for its fleet, and conveniently forgot to inform consumers that the cars they were driving did not have side airbags. In fact, its website continued to advertise these cars as coming with side airbag protections. The company also faces a lawsuit in Tulare County, involving a 16-year-old boy who suffered serious spinal cord injuries and was left paralyzed in an accident involving a Ford Expedition. The Expedition had been rented from Enterprise. Three people had been killed in that accident.
The rental company has however, lost its most recent wrongful death lawsuit involving the death of two sisters in Santa Cruz. The two young women, aged 20 and 24 years, were traveling in a rental 2004 PT Cruiser on October 7, 2004, when the car went out of control and crashed into a truck. The car burst into flames, and the two women were killed instantly.
Their families begin investigating the car that the two sisters had been traveling in at the time of the accident. Enterprise records revealed some appalling facts. The Cruiser that the women had been traveling in, had been recalled by Chrysler one year earlier. Chrysler said in its recall notice that the problem had to do with a power steering hose issue. A leak in the hose could lead to a fire.
More damning testimony against Enterprise came from one of its own managers who said that the policy of the company was to take as many bookings as possible, because it was impossible to tell when a car would be returned. In case of a car crunch, they said employees were free to rent out recalled vehicles too. There were no failproof systems in place to prevent recalled vehicles from being rented out. In fact, they claimed it was understood that if there was a shortage of cars, recalled cars could be made available to consumers.
It also doesn't look great on Enterprise’s record that the company offered the family of the two women $3 million if they could keep the case confidential. Not all publicity is good publicity in Enterprise’s case. The company must realize that damaging publicity like this and coming up against California wrongful death attorneys frequently, could actually cost it several times more than a returned car.
The rental company has however, lost its most recent wrongful death lawsuit involving the death of two sisters in Santa Cruz. The two young women, aged 20 and 24 years, were traveling in a rental 2004 PT Cruiser on October 7, 2004, when the car went out of control and crashed into a truck. The car burst into flames, and the two women were killed instantly.
Their families begin investigating the car that the two sisters had been traveling in at the time of the accident. Enterprise records revealed some appalling facts. The Cruiser that the women had been traveling in, had been recalled by Chrysler one year earlier. Chrysler said in its recall notice that the problem had to do with a power steering hose issue. A leak in the hose could lead to a fire.
More damning testimony against Enterprise came from one of its own managers who said that the policy of the company was to take as many bookings as possible, because it was impossible to tell when a car would be returned. In case of a car crunch, they said employees were free to rent out recalled vehicles too. There were no failproof systems in place to prevent recalled vehicles from being rented out. In fact, they claimed it was understood that if there was a shortage of cars, recalled cars could be made available to consumers.
It also doesn't look great on Enterprise’s record that the company offered the family of the two women $3 million if they could keep the case confidential. Not all publicity is good publicity in Enterprise’s case. The company must realize that damaging publicity like this and coming up against California wrongful death attorneys frequently, could actually cost it several times more than a returned car.
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